Patients First Membership
Personalised Healthcare Support Membership
Stay connected with ongoing healthcare coordination, personalised support, and easier access to trusted healthcare services whenever you need them.
Receive ongoing healthcare coordination and patient support — not medical care.
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Membership Benefits
Supporting Your Healthcare Journey
Our membership programme is designed for individuals and families who would like ongoing support navigating their healthcare journey. Members benefit from dedicated coordination, personalised assistance, and access to a trusted healthcare network whenever healthcare needs arise.
Explore Membership Options
Ongoing Healthcare Support
Continuous patient support and coordination, helping you stay organised across every stage of your healthcare journey.
Second Opinion Coordination
Support coordinating additional specialist opinions when you or your healthcare provider request them.
Healthcare Navigation
Personalised patient support to help you understand your options and coordinate the next steps with confidence.
Membership Includes
What Every Member Receives
Dedicated Patient Coordinator
One point of contact for your healthcare journey.
Healthcare Coordination
Support with appointments, medical records, and communication.
Global Healthcare Network
Helping connect members with trusted healthcare providers.
Family Support
Helping coordinate healthcare for loved ones when needed.
Medical Record Organisation
Secure assistance organising healthcare documentation.
Travel Support
Coordination for healthcare-related travel where required.
Personal, Ongoing Coordination
A dedicated coordinator beside you at every step of your healthcare journey.
Membership Packages
Choose the Level of Support That Fits
Membership tiers are designed around different levels of coordination and support. Speak with our membership team to understand which is right for you and your family.
Essential Membership
Essential
Your healthcare, organised.
Coverage
Individual
Service Level
Personal healthcare coordination
Membership Features
29 benefitsDedicated Care Coordinator
Included
Healthcare Needs Mapping
Included
Health Passport
Not included
Personal / Family Healthcare Roadmap
Not included
Medical Records Organisation
Included
Preventive Care Calendar
Included
Provider & Specialist Navigation
UAE
Appointment Coordination
Included
Diagnostics & Imaging Coordination
Included
Second Opinion Coordination
1 / year
International Second Opinion Coordination
Add-on
Planned Hospital Admission Coordination
Included
Procedure / Surgery Journey Coordination
Not included
Discharge Coordination
Not included
Post-Treatment Follow-Up Tracking
Included
Rehabilitation Coordination
Included
Children's Healthcare Coordination
Not included
Elderly Parent Healthcare Coordination
Not included
Family Healthcare Calendar
Not included
Medication & Prescription Logistics Support
Not included
Home Healthcare Coordination
Add-on
Medical Travel Coordination
Add-on
Travel-Ready Medical Dossier
Add-on
Cross-Border Care Coordination
Add-on
Complex Case Coordination
Not included
Multiple-Specialist Coordination
Not included
Regular Patients First Worldwide Check-In
Quarterly
Annual Membership Review
Included
Patients First Worldwide Service Access
Business hours
Annual Membership
From AED 45,000/year
A strong foundation for members who want an established PFW relationship for healthcare navigation, records, appointments, hospital journeys and follow-up.
Important Membership Terms
- Membership fees cover PFW healthcare navigation, coordination and administrative support within the agreed membership scope.
- Physician consultations, hospital services, diagnostics, procedures, medications, home healthcare, travel, accommodation and other third-party services are charged separately unless expressly stated otherwise.
- Appointment availability and service timelines remain subject to independent healthcare-provider availability and policies.
- PFW does not provide diagnosis or treatment. Clinical decisions remain with appropriately licensed healthcare professionals.
- Extended Prestige access refers to coordination support and does not constitute an emergency medical service.
Membership provides healthcare coordination and patient support. It does not replace medical advice, diagnosis, treatment, health insurance, or emergency care.
Membership Questions
Frequently Asked Questions
What is Patients First Membership?
Membership provides ongoing patient support and healthcare coordination. It does not replace health insurance or medical care provided by licensed healthcare professionals.
How is membership different from one-off coordination?
One-off coordination supports a specific healthcare journey. Membership is designed for individuals and families who would like ongoing support — a dedicated point of contact and coordinated access to our healthcare network whenever healthcare needs arise.
Who is membership for?
Membership is for individuals and families — including those coordinating healthcare for children, parents, or loved ones — who value having organised, ongoing support for navigating their healthcare journey.
What about my privacy?
Your privacy is important to us. We handle your personal information with care and confidentiality. Please read our Privacy Statement to learn more about how we handle your information.
Let’s Build a Better Healthcare Experience Together
Ready to become a member? Speak with our team and we’ll help you understand how ongoing patient support and healthcare coordination can help you and your family.